FAQ'S

We require a minimum of 24 hours' cancellation notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice will result in a cancellation fee.

The cancellation fee is 50% of the total cost of your scheduled service if you cancel less than 24 hours' notice. No-shows will be charged the full amount of the service.

Yes, for the convenience of our quests and to enforce our cancellation policy, we require a valid credit card to be on file when booking an appointment. Your card will only be charged in accordance with our cancellation policy. 

We understand that unforeseen circumstances may cause delays. If you arrive late for your appointment, we will do our best to accomodate you, but please note that your treatment may be shortened to respect the appointments of other guests.

If you anticipate being late, please text the main number as soon as possible. We will do our best to adjust the schedule to accommodate your circumstances. However, this may not always be possible, especially during peak hours.

Yes, we recommend arriving at least 15 minutes early before your scheduled appointment time. This allows you to complete any necessary paperwork and consultation and start your treatment relaxed.