FAQ'S
WHAT IS THE CANCELATION POLICY
We require a minimum of 24 hours' cancellation notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice will result in a cancellation fee.
WHAT IS THE CANCELATION FEE?
The cancellation fee is 50% of the total cost of your scheduled service if you cancel less than 24 hours' notice. No-shows will be charged the full amount of the service.
DO YOU REQUIRE A CARD ON FILE FOR BOOKING
Yes, for the convenience of our quests and to enforce our cancellation policy, we require a valid credit card to be on file when booking an appointment. Your card will only be charged in accordance with our cancellation policy.
WHAT HAPPENS IF I ARRIVE LATE FOR MY APPOINTMENT?
We understand that unforeseen circumstances may cause delays. If you arrive late for your appointment, we will do our best to accomodate you, but please note that your treatment may be shortened to respect the appointments of other guests.
WHAT IF YOU KNOW YOU WILL BE LATE IN ADVANCE?
If you anticipate being late, please text the main number as soon as possible. We will do our best to adjust the schedule to accommodate your circumstances. However, this may not always be possible, especially during peak hours.
SHOULD I ARRIVE EARLY FOR MY APPOINTMENT?
Yes, we recommend arriving at least 15 minutes early before your scheduled appointment time. This allows you to complete any necessary paperwork and consultation and start your treatment relaxed.
